One platform under both suites.
Everything GDS Genie and DMC Genie share lives here: the AI provider layer, communication channels, security and governance, white-label deployment, and the webhooks and reference data that connect it to your other systems. This is the page your IT team reads before anyone signs.
Genie AI: several providers, one behaviour.
Every AI feature in both suites, email classification, drafted replies, contract extraction, the agent assistant, runs through one layer. You add and reorder providers; if one degrades the next takes over. Success rates, latency, token usage and fallback behaviour are visible per provider.
Automatic failoverOrdered providers. A failed or slow call moves to the next without the agent noticing.
Cost and token visibilityModel price management, complete token logs per workspace, exportable ledger.
Full extraction diagnosticsEvery retry, fallback and classification decision is recorded. Not a black box.
Channels: WhatsApp, Telegram, email, SMS, in-app.
Quotes, confirmations, status updates and internal alerts go out over the channel each event calls for, from your own numbers and senders. Templates per event and channel, delivery tracking, retries and failure handling, and a full delivery log with the real outcome and why.
Bring your own providersYour SMTP, SendGrid or Postmark. Your WhatsApp Business number. Your SMS gateway.
Permission-aware routingThe record owner and anyone with oversight are notified. No recipient lists to maintain.
Security and governance you can audit.
Encryption at rest and in transit. Roles you build from a detailed permission list, with per-user overrides. Two-factor authentication with authenticator apps and backup codes. Single sign-on through your identity provider with group-to-role mapping. Every important action logged with who, when, and before and after.
Roles and permissionsConsultant, supervisor, head of ops, finance, admin, auditor read-only, or roles you define.
Data handlingRetention policies you configure. Secrets and database credentials secured. Sensitive-data access reviewed.
| Permission | Consultant | Supervisor | Finance | Auditor |
|---|---|---|---|---|
| View conversations | ✓ | ✓ | – | ✓ |
| Reassign in bulk | – | ✓ | – | – |
| Approve contract to bookable | – | ✓ | – | – |
| Override rates | – | ✓ | ✓ | – |
| Export audit log | – | – | – | ✓ |
Your brand on every touchpoint. Your providers underneath.
Your logo, name and contact details appear on every email, PDF, portal login and notification. Your agents and your trade partners never see ours. Deployed on your domain, sending from your senders and numbers.
What carries your brandOps Desk replies, proposals, confirmations, itineraries, the B2B partner portal, the Genie App.
Genie App includedMobile and web access for all modules is part of the platform fee.
Extensible by design: webhooks, APIs, reference data.
Real events, contract approved, booking confirmed, inventory synced, quote sent, are pushed to your other systems as they happen. A live inventory API exposes your contracted rates. A shared reference-data layer keeps amenities, meal plans, property types, chains, countries and destinations consistent across every contract and search.