Booking that works at agent speed.
GDS Genie sits on top of Sabre, Amadeus and Travelport. Flights, hotels and cars are booked, changed and reissued end to end, and the inbox becomes an ops desk where AI classifies, routes and drafts.
Sabre · Amadeus · Travelportworks inside your existing PCCs
≤ 60 secondsacknowledgement with a ticket number
0%per-booking fee
Flights.
Search, book, exchange, reissue and refund, against your own PCCs. The Friday schedule change included.
Flights, end to end. Including the hard part.
Anyone can search. A schedule change that hits forty PNRs on a Friday is where GDS Genie earns its seat. Exchanges, reissues, queues, splits and refunds run inside the tool, against your PCCs.
Exchanges and reissuesFare difference and penalties worked out, exchange run, records updated. No manual steps.
Change dates, times or airlines, add or cancel segments, and see the fare difference in real time before you commit. The exchange is executed in the GDS and the booking record in Genieverse is updated in the same motion.
Queue automationSabre queues for schedule changes and ticketing issues are picked up and processed here.
Queues are swept on a schedule. Each PNR is re-priced and a reissue draft is prepared; the agent reviews and sends. Amadeus desks get the same through CAP-CAU.
PNR split and mergePart of the party travels separately, or two bookings need to become one.
Split an existing PNR when one traveller changes plans. Merge PNRs for linked bookings or split groups. Import PNRs made outside Genieverse so the whole book lives in one place.
Search, fare families and seatsOne-way, return and multi-city with fare families, tax breakdown, fare rules and seat maps.
Filters for airline, stops, price and duration. AI suggests flexible dates and route ideas without leaving the tool. Fare rules are checked against agency policy before confirming. Cross-PCC fare display within the same GDS.
Ticketing, refunds and auditE-tickets issued and stored, common ticketing errors handled, every transaction logged per PCC and user.
Ticket numbers are stored on the booking. Refunds are processed from the same record. The audit trail links to the platform's security layer, described on the platform page.
XK7P2L · BA 106 LHR–DXB2 pax · 14 Nov → 15 Nov · fare difference GBP 0.00 · penalty waived
draft readyQ9MZ4R · BA 106 + EK 3844 pax · through-fare re-priced · GBP 86.00 difference
draft readyPL8C2V · BA 106 LHR–DXB–MLE2 pax · one traveller stays · split requested
needs a humanMM3R9T · BA 106 LHR–DXB1 pax · reissued 09:41 · e-ticket 125-8834219447
reissued
Hotels.
Compare rooms, rates and cancellation policies side by side, book with the guarantee, change from a side drawer.
Hotels, from compare to cancel.
Search by city, airport or property, compare rooms and policies side by side, and book with the guarantee on the same record as the flight. Changes and cancellations run from a side drawer and the GDS updates instantly.
Search, compare and filterDates, guests and rooms in, several properties compared side by side.
Filter by price, star rating, cancellation policy, meals, payment type, brand and city. Room options, rates, policies and amenities are all visible before anyone commits.
Drafts and saved tripsSave a quote as a draft, come back to it later and resume the booking.
Reservations are created with guest details, room choice and the payment or guarantee. The bookings list shows PNR, stay dates, price and status, and opens the full record.
Modify and cancelChange dates, guest details, payment card or room type without rebooking.
Cancel with a reason and the GDS reflects it immediately. The confirmation downloads as a PDF and goes out by email or WhatsApp from the booking.
Amadeus and TravelportThe same hotel flows on your other GDS: connectivity, search, booking, modification, alerts and itinerary sharing.
Additional GDS connections and PCCs are scoped with you, so the desk works the way your contracts already do. See integrations.
Address Downtown · Deluxe kingFree cancellation until 05 Dec · breakfast · pay at hotel
GBP 1,184.00Jumeirah Emirates Towers · DeluxeFree cancellation until 10 Dec · breakfast included
GBP 1,466.00Rove Downtown · Rove roomRoom only · non-refundable · prepaid
GBP 612.00Draft · Mehta familySaved 09:12 · resume where the agent left off
draft
Cars.
Pickup to drop-off, with the car group, extras, insurance and driver details on the booking record.
Cars, with the driver details attached.
Pickup and drop-off, car group, vendor, extras and insurance, all priced before you book. Driver details and extras stay on the booking record, and the itinerary goes out with the rest of the trip.
Search, availability and extrasPickup and drop-off location, dates, car group and vendor, with extras and insurance shown up front.
Available cars come back with their groups, mileage terms, extras and insurance options, so the agent quotes the real number rather than the headline rate.
Booking and driver detailsReservations carry the driver, the extras and the vendor reference.
My Car Bookings keeps every car reservation in one searchable place. Itineraries are shared by email or WhatsApp, or downloaded as a PDF.
Modify and cancelChange or cancel a car booking from the same record as the flight and hotel.
A small number of Sabre-side modification cases are still being worked through; those fall back to the desk with the reason attached rather than failing quietly. Every car flow is logged, with error handling on each step.
AI-assisted car searchSuggestions on value, pickup location and price trends while the agent searches.
Runs on the same provider layer as the rest of Genie AI. Amadeus and Travelport car automation is scoped with your PCCs.
Packages: flight, hotel and carOne booking, one itinerary PDF, post-booking steps built in.
Build the three legs as a single booking. A change to any part keeps the package together, and the itinerary is sent once from the booking rather than assembled by hand.
Hertz · Toyota Corolla or similarGroup C · unlimited mileage · CDW included
GBP 184.00Avis · VW T-RocGroup D · 400 km per day · CDW extra
GBP 212.00Hertz · booked 09:41Driver A. Mehta · child seat added · on booking 88214
confirmedPackage 88214 · EK 001 + Address Downtown + HertzOne itinerary PDF · sent by email and WhatsApp
packageThe Ops Desk: one inbox, with an owner on every thread.
Shared, branch and consultant mailboxes land in one deduplicated inbox. AI classifies each email as quote, reissue, schedule change or refund, routes it to the right agent and drafts the reply. A ticket number and acknowledgement go out within 60 seconds.
Classification, routing, draftsEvery inbound email gets a type, an owner and a drafted reply for review.
A Chrome extension pushes any email into the desk. Drafts include quotations and reissue options; the agent edits or sends. Every decision is logged.
Ticket numbers and SLA engineATS-YYYYMM-NNNN on every acknowledgement and subject line. Priority, deadline, live countdown, breach alerts.
Gmail push ingestion targets a P95 of 60 seconds from arrival to inbox. Supervisors see risk filters and breaches across the team.
Controlled reply-all and deduplicationRecipient domains are scanned; competitors blocked; unknown external domains flagged. Duplicates across mailboxes merge into one thread.
Outbound replies preserve the full thread and the consultant's own Gmail signature, CC the shared mailbox, and capture bounces with retries. Sent mail is never re-ingested as a new request.
Claim, assign, reassignOne clear owner per conversation. Supervisors bulk-reassign for leave or handover.
Internal notes stay off the client thread. Search by ticket, sender, subject, body, assignee, status or date range. Client and company records link to every conversation.
Inbox6
Re: BA 106 schedule changefarah.n@…reissue
Cancel booking 88213 — refund?t.varga@…refund
Dubai 4 nights + car, 12 Decleo.k@…quote
Seat change request — LH 921a.stein@…change
Fwd: Cancel booking 88213mergedduplicate
Cancel booking 88213 — refund?ATS-202611-0139
T. Varga 10:12
Hi, we need to cancel booking 88213 for the 21 Nov departure. Can you confirm the refund amount and timeline?Drafted reply · review before sending
You draft
Hi Tamas, booking 88213 is cancelled. The fare is refundable less the GBP 75.00 airline penalty; GBP 612.40 returns to the original card within 7 business days. Ticket ATS-202611-0139.Approve & sendEdit
Details
An assistant that calls the GDS, not a chatbot that talks about it.
Agents ask in plain language for a flight search, a customer lookup or booking help. The assistant calls into the GDS and returns options the agent can act on. Sessions are kept, renamed or deleted, and link to draft bookings.
Runs on multiple AI providers with automatic failover, with per-provider success rates, latency and token usage visible to your admins. How the Genie AI layer works.
Cheapest BA or EK options LHR to DXB, 12 Dec, 2 adults, return 16 Dec, with bags.
Three options with a checked bag each. EK 001 is the best value; BA 107 is 40 minutes faster outbound.
sabre.air_search · 2 pax · LHR–DXB · 12–16 Dec
EK 001 / EK 002 · FlexGBP 1,184.60
BA 107 / BA 106 · PlusGBP 1,236.00
EK 003 / EK 004 · Saver + bagGBP 1,091.20
Hold option 1 for the Mehta family and add it to the Dubai draft.
Held. PNR XR4T8M created and attached to draft booking 88214.
sabre.pnr_create · drafts.attach
Management and money, without a spreadsheet.
Supervisors see ownership, workload, the unassigned queue and SLA risk across the team. Managers get productivity, booking volumes and SLA performance. Finance gets airline override tracking, commission reporting and margin alerts. Anyone can ask Genie AI for a report in plain language.
Workload dashboardWho owns what, what is unassigned, what is about to breach.
Bulk reassignment for leave and handover. Risk filter for conversations near their SLA deadline.
Executive reportingOverride tracking, commission reports, margin alerts, natural-language reporting.
The finance dashboard's scope is confirmed after your back-office integration, so it reports on your real ledger rather than a copy. See integrations.
Roles and auditConsultant, senior consultant, supervisor, head of ops, finance, admin, auditor read-only.
Assignment changes, status changes, SLA breaches and send events are all logged. Detail on the platform security page.
Open conversations0
Unassigned0
SLA at risk0
Reissues today0
Median first reply0 min
Override tracked (Nov)GBP 0k
Who it fits, what is included, what is custom.
Built for
- TMCs and corporate desks on Sabre or Amadeus
- Retail agencies with shared and consultant mailboxes
- Consolidators handling reissues at volume
- Teams moving from a legacy ops inbox
Included in every plan
- Flights, hotels and cars on one GDS connection
- The Ops Desk with AI classification and drafts
- AI assistant on the platform's provider layer
- Genie App on mobile and web
- White-label on every email and PDF
Scoped with you, billed separately
- Additional GDS connections and PCCs
- Back-office and finance integration (Tramada-class)
- CRM integration (Pipedrive and others)
- Data migration from your current system