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Every GDS job.One layer. Your brand.

GDS Genie for desks that live in Sabre and Amadeus. Booking, changes, reissues and the shared inbox on one platform, one AI layer, with your brand on every touchpoint.

See GDS Genie at work

GDS Genie

For Sabre and Amadeus desks

For desks that live in the GDS. Flights, hotels and cars booked, changed and reissued end to end, and an AI ops desk that turns the inbox into routed, drafted work.

Explore GDS Genie Get quote
ops.yourbrand.com/inbox
GDS Genie ops desk: incoming emails classified, routed to an agent and drafted
Reissues and exchangesQueue automationPNR splits and mergesTicketing and refundsShared inbox triageDrafted repliesSLA trackingHotel and car bookingItinerary deliveryFare families and branded faresMulti-PCC fare displayCommission and override trackingExecutive reporting

Same hours. Different day.

Forty PNRs on a schedule change, a mailbox nobody owns, a client waiting on a reissue. Put the platform under the same working day and here is what changes, step by step, at the desk.

A GDS desk, before and afterSix steps down to three

One schedule change, queue to ticket.

The job that eats a Friday afternoon, forty times over. Six manual steps per PNR today. Three on GDS Genie, and only one of them is yours.

6 steps, every one of them manual · about 40 minutes per PNR

  1. 1Work the queue

    Open Sabre, read queue 50 and pull the affected PNR.

    ~6 min
  2. 2Re-price by hand

    Re-price the itinerary and work out the fare difference.

    ~8 min
  3. 3Check the fare rules

    Find the penalty, and whether a waiver applies.

    ~6 min
  4. 4Write to the client

    Draft the email, send it, wait, chase it.

    ~8 min
  5. 5Type the exchange

    Cryptic entries, reissue, new ticket number.

    ~6 min
  6. 6Update everything

    The file, the back office and the client record, by hand.

    ~5 min

Step timings are illustrative. What is not illustrative: the acknowledgement goes out within 60 seconds, and nothing is sent to a client without a person approving it.

TMCs · retail agencies · consolidators on Sabre, Amadeus or TravelportExplore GDS Genie

What the platform does at the desk.

Anyone can search. These are the parts that eat a Friday: the reissue queue, the shared inbox, and the itinerary that has to go out tonight.

01GDS Genie · Flights, hotels, cars

One booking: flight, hotel and car, with the post-booking steps built in.

Search with fare families, seat maps and full tax breakdown. Compare hotels side by side and filter by cancellation policy. Add a car with extras. Modify or cancel later from a side drawer, and the GDS updates instantly.

1 PACKAGE Itinerary PDF sent by email and WhatsApp in one click.
EK 001 · LHR–DXB · 12 DecFlex fare · 2 pax · seats 14A/14B · e-tickets issued
ticketed
Address Downtown · 4 nightsDeluxe · free cancellation until 05 Dec · breakfast
confirmed
Hertz · DXB · Group C · 4 daysChild seat added · driver details stored
confirmed
02GDS Genie · Re-issues & queues

A schedule change hits 40 PNRs.

Sabre queues are picked up and processed inside Genieverse. Each PNR is re-priced, fare difference and penalties worked out, and the exchange run without manual steps. Split a PNR when part of the party travels separately.

37 / 40 reissued from drafts. Every action in the per-PCC audit log.
XK7P2LLHR–DXB · 2 pax · 14 Nov · fare difference GBP 0.00
draft ready
Q9MZ4RLHR–DXB–BKK · 4 pax · 14 Nov
draft ready
PL8C2VLHR–DXB–MLE · 2 pax · split requested
needs a human
03GDS Genie · Ops Desk

Push the email in from Chrome. The desk does the rest.

Shared, branch and consultant mailboxes land in one deduplicated inbox. AI classifies each email as quote, reissue, schedule change or refund, routes it to the right agent, and drafts the reply. A ticket number and acknowledgement go out within 60 seconds.

≤ 60s Controlled reply-all blocks competitor domains before send.
Re: BA 106 schedule changeATS-202611-0142 · claimed by Priya M. · SLA 00:52
reissue · 0.94
Cancel booking 88213 — refund?ATS-202611-0139 · drafted reply attached
refund
Fwd: Cancel booking 88213merged into thread above
duplicate

One platform.

GDS Genie runs on a platform built to be audited: your brand on every email and PDF, your roles and audit trail, your AI providers, your data.

Genie AI layerWhite-labelRoles and audit

One platform under the desk.

The parts IT will audit before anyone signs. Each links to the full detail on the platform page.

01 / GENIE AI

Multiple AI providers, automatic failover

Add and reorder providers; if one goes down the next takes over. Success rates, latency and token usage per provider. Model price management and complete token logs per workspace.

provider 10%
provider 20%
provider 3fallback
p95 latency 1.8s · 0 failed requests today
Genie AI layer →
02 / CHANNELS

WhatsApp, Telegram, email

WhatsApp Business, Telegram and email via SendGrid. Templates, delivery tracking, retries and failure handling.

Channels →
03 / SECURITY

Encrypted, role-based, audited

Encryption at rest and in transit. Configurable roles, two-factor authentication, SSO, and an audit trail with before and after on every change.

Security →
04 / WHITE-LABEL

Your brand on every touchpoint

Your logo, name and contact details on every email, itinerary and PDF. Your clients never see ours.

White-label →
05 / WEBHOOKS

Outbound webhooks on real events

Booking confirmed, ticket issued, SLA breached: pushed to your other systems as they happen. Events, templates and triggers are managed from Settings, no code change needed.

Webhooks →
06 / GENIE APP

Mobile and web, included

Access to the Genie App on mobile and web is included in the platform fee for all modules.

Genie App →

Integration ready.

Bring the tools you already run and we wire them in. GDS, back office, CRM and supplier systems, scoped with you in a discovery session and built on the platform.

PipedriveTramada-class back officeSabre, Amadeus, Travelport
SabreAmadeusTravelportGmailChromeWhatsApp BusinessTelegramSendGridPipedriveTramada-class back office

Your stack, discovered first.

The platform is the product. Connecting it to your CRM, back office and supplier systems is a service we scope with you, not a checkbox we tick. Every integration starts with a discovery session on your actual workflow, and is built, tested and deployed on the platform.

Book an integration discovery
CRMPipedrive: deals created, quote status synced, emails logged to the deal
discovery
Back office & financeTramada-class systems; finance dashboard scope confirmed after integration
discovery
Additional GDS connectionsAmadeus and Travelport alongside Sabre, scoped per connection and PCC
discovery
Genieverse platformoutbound webhooks · shared reference data

How an integration gets ready

Six steps, each with a named owner on both sides. Nothing is announced as available until it has passed step five on your data.

Step 1 · Week 1

Discover

A working session on your workflow: which system, which events, which fields, who touches them. We leave with a written scope, not a slide.

What comes out
01Event liste.g. booking confirmed, ticket issued, SLA breached
02Field mapyour CRM fields against platform reference data
03Named ownersone on your side, one on ours
Step 1 of 6

Priced like software. Deployed like a partner. 0% per booking.

one-time

Setup, once

Your brand, your channels and your configuration set up once. Then it's yours to run.

monthly

Monthly licence

By team size. Top-ups when you need more usage, itemized and visible.

never

No revenue share

No transaction fee, no per-booking tax. Rare in travel tech. We say it plainly.

Work out what it costs before you talk to anyone. The calculator takes four short steps: an indicative number on screen, and a quote you can send to your ops head. No card, no account.

See pricing and build a quote
It genuinely feels like having a passive profit engine running in the background. Genie keeps finding better fares without anyone searching manually, real margin growth with zero extra effort.
Anshul Commercial Manager, Global Fares Network
This is the first platform that truly sits on top of the GDS and gives us full control without the cryptic complexity. The whole workflow becomes lighter, faster, and far more powerful from the moment you start using it.
Roger CEO, Lux Travel Group
The executive dashboard is on another level, far more advanced than anything we’ve ever used… The AI insights, the real-time currency conversion, the clarity… it feels genuinely futuristic. And despite the power, it’s incredibly intuitive.
Terry B Owner, Luxury Travel

A number today, or a walkthrough this week.

Get your quoteYour team, your usage, four short steps. An indicative number on screen in two minutes, and a human within 24 hours.
See pricing and build a quote
Book a demo30 minutes on your workflows, with someone who has sat in an agency at 6pm on a Friday.
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