Privacy policy

1. Information we collect

Depending on how you interact with Genieverse, we may collect:

• Name, business email, phone number, company, job title, and other contact details.
• Account and login information.
• Travel and booking information, including PNR, itinerary, ticket, passenger, and transaction details where required to provide our services.
• Information you provide through forms, emails, WhatsApp, support requests, or other communications.
• Technical information such as IP address, browser, device, usage, and website activity.
• Information received through integrations with GDS, travel APIs, suppliers, and other third-party services.

2. How we use information

We may use personal information to:

• Provide, operate, and improve Genieverse services.
• Process travel, booking, refund, reissue, and related workflows.
• Manage accounts and provide customer support.
• Communicate with customers about our services.
• Maintain security and prevent fraud or unauthorized access.
• Analyze and improve our products and technology.
• Comply with applicable legal and regulatory requirements.

3. Sharing of information

We may share information with trusted service providers and technology partners where necessary to provide our services, including cloud providers, AI providers, GDS platforms, travel suppliers, APIs, communication providers, and security providers.

We may also disclose information when required by law or when necessary to protect our rights, users, customers, or services.

We do not sell personal information to third parties.

4. Data security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. The controls behind this are described on the platform security section.

However, no internet-based system can be guaranteed to be completely secure.

5. Data retention

We retain information only for as long as necessary to provide our services, fulfil contractual and legal obligations, resolve disputes, maintain business records, and protect our services.

Where Genieverse processes information on behalf of a business customer, retention may be determined by that customer’s instructions and applicable agreement.

6. International data transfers

Genieverse may process information in countries other than where it was collected. Where required by applicable law, we use appropriate safeguards for international data transfers.

7. Your privacy rights

Depending on applicable law, you may have the right to request access, correction, deletion, restriction, or portability of your personal information, object to certain processing, or withdraw consent.

To exercise your rights, contact us at hello@genieverse.travel.

8. Third-party services

Our website and services may contain links to or integrations with third-party services. Genieverse is not responsible for the privacy practices of third parties, and we recommend reviewing their respective privacy policies. The integrations we build for customers are scoped on the integrations page.

9. Cookies

We may use cookies and similar technologies to operate our website, improve functionality, understand usage, and enhance user experience. Where required, we will obtain consent for non-essential cookies.

10. Children’s privacy

Our services are intended for businesses and are not directed toward children. We do not knowingly collect personal information from children where prohibited by law.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact us

Genieverse, 604, Westburry Office Towers, Marasi Dr, Business Bay, Dubai, UAE.

Email: hello@genieverse.travel. Phone: (+971) 52 954 5298.

For privacy-related questions or requests, please contact hello@genieverse.travel. Our commercial terms are on the terms of service page.