Terms and conditions

1. About Genieverse

Genieverse is a B2B travel technology and automation platform providing solutions for travel agencies, travel management companies, airlines, DMCs, tour operators, and other travel businesses. The two suites are GDS Genie and DMC Genie.

2. Use of our services

You agree to:

• Use the Services only for lawful business purposes.
• Provide accurate and up-to-date information.
• Keep your account credentials secure.
• Not misuse, disrupt, reverse engineer, or attempt to gain unauthorized access to the Services.
• Not use the Services for fraudulent, illegal, or unauthorized activities.
• Ensure that you have the necessary rights and permissions to provide information to Genieverse.

You are responsible for all activity conducted through your account.

3. Travel information and bookings

Genieverse may facilitate travel-related activities such as searching, booking, ticketing, refunds, reissues, itinerary management, and related workflows through integrations with third-party travel systems and suppliers.

Genieverse does not guarantee the availability, pricing, schedules, inventory, or services provided by airlines, hotels, GDS providers, DMCs, or other third-party suppliers.

All bookings and travel arrangements are subject to the applicable supplier’s terms, conditions, rules, and policies.

4. AI and automated services

Certain Genieverse Services use artificial intelligence and automation. The provider model, failover behaviour and audit trail are described on the platform page.

AI-generated information or actions may contain errors or inaccuracies. Users are responsible for reviewing and confirming important information, including prices, availability, passenger details, bookings, tickets, refunds, and other travel-related actions before relying on or executing them.

Genieverse does not guarantee that AI-generated outputs will always be accurate, complete, or suitable for a particular purpose.

5. Third-party services

Our Services may integrate with or depend on third-party platforms, including GDS systems, travel APIs, airlines, hotels, suppliers, communication platforms, and other technology providers.

Genieverse is not responsible for outages, errors, pricing changes, availability issues, or other failures caused by third-party services.

Your use of third-party services may also be subject to their own terms and policies.

6. Intellectual property

All content, software, designs, trademarks, logos, technology, and materials provided by Genieverse are owned by or licensed to Genieverse and are protected by applicable intellectual property laws.

You may not copy, modify, distribute, reproduce, reverse engineer, sell, or commercially exploit any part of the Services without our prior written permission.

7. Customer data

You retain ownership of the business and customer information that you submit to Genieverse.

You are responsible for ensuring that you have the necessary rights, permissions, and lawful basis to provide such information to Genieverse and to use our Services for processing it.

Genieverse’s handling of personal information is also governed by our privacy policy.

8. Fees and payments

Where applicable, fees for Genieverse Services will be specified in the applicable order, subscription, proposal, or customer agreement. Indicative figures are shown on the pricing page.

Unless otherwise agreed, fees are non-refundable once the applicable Services have been provided or the subscription period has commenced.

Genieverse reserves the right to suspend or terminate Services for overdue or unpaid amounts, subject to applicable contractual terms.

9. Availability and service changes

We aim to keep our Services available and reliable but do not guarantee uninterrupted or error-free operation.

We may modify, update, suspend, or discontinue any part of the Services where reasonably necessary, including for maintenance, security, technical improvements, or business reasons.

10. Disclaimer

The Services are provided on an “as available” and “as is” basis to the extent permitted by law.

Genieverse does not guarantee that:

• The Services will always be uninterrupted or error-free.
• Travel information will always be completely accurate or current.
• Third-party travel services will always be available.
• AI-generated outputs will always be accurate.
• The Services will meet every specific business requirement.

11. Limitation of liability

To the maximum extent permitted by applicable law, Genieverse will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, data, or goodwill arising from or related to the use of the Services.

Genieverse’s total liability arising from the Services will be limited to the amount paid by the customer to Genieverse for the Services during the preceding 12 months, unless otherwise required by applicable law or agreed in writing.

12. Indemnification

You agree to indemnify and hold Genieverse, its affiliates, employees, and representatives harmless from claims, losses, liabilities, and expenses arising from:

• Your misuse of the Services.
• Your violation of these Terms.
• Your violation of applicable laws or third-party rights.
• Information or content submitted by you without the necessary rights or permissions.

13. Suspension and termination

We may suspend or terminate access to the Services if you:

• Materially breach these Terms.
• Engage in unlawful or fraudulent activity.
• Attempt to compromise the security of the Services.
• Fail to pay applicable fees.
• Use the Services in a manner that may harm Genieverse or others.

Upon termination, your right to use the Services will cease, subject to any applicable contractual or legal obligations.

14. Confidentiality

Each party agrees to protect confidential business, technical, commercial, and other non-public information received from the other party and to use it only for legitimate business purposes.

Where applicable, additional confidentiality obligations may be established through a separate agreement or contract.

15. Governing law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, unless otherwise agreed in writing or required by applicable law.

Any disputes shall be subject to the jurisdiction of the competent courts of Dubai, UAE, unless otherwise agreed in a written agreement between the parties.

16. Changes to these terms

Genieverse may update these Terms from time to time. Updated Terms will be published on this page with a revised “Last updated” date.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms, where permitted by law.

17. Contact us

If you have questions about these Terms, please contact us:

Genieverse, 604, Westburry Office Towers, Marasi Dr, Business Bay, Dubai, UAE.

Email: hello@genieverse.travel. Phone: (+971) 52 954 5298.