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GDS GenieSabre · Amadeus

Flights, hotels and cars at agent speed. Plus the inbox.

End-to-end booking with exchanges, reissues, queues and PNR split, and an AI ops desk that classifies, routes and drafts.

FlightsHotelsCarsOps DeskAI assistantManagement
GDS Genie ops desk
Explore GDS Genie
DMC GenieContracts · Quotes · Trade

Contracts become bookable inventory.

Any contract format in, structured rates out with confidence scores. Then search, propose, book and distribute to your trade partners.

Contract intelligenceSearch & bookProposalsInventoryAutoQuoteB2B portal
DMC Genie contract review
Explore DMC Genie
PlatformShared

One layer under both.

Genie AIproviders · failoverChannelsWhatsApp · Telegram · SendGridSecurityroles · 2FA · SSO · auditWhite-labelyour brandWebhooksreal eventsIntegrationsdiscovery-led
Compare both suites in the pricing calculator

Two suites.One layer. Your brand.

GDS Genie for desks that live in Sabre and Amadeus. DMC Genie for businesses that live on contracts. One platform, one AI layer, your brand on every touchpoint.

Compare the two suites

GDS Genie

For Sabre and Amadeus desks

For desks that live in the GDS. Flights, hotels and cars booked, changed and reissued end to end, and an AI ops desk that turns the inbox into routed, drafted work.

Explore GDS Genie Get quote

DMC Genie

For contracts, quotes and trade partners

For businesses that live on contracts. Any PDF, scan, Excel or Word file becomes bookable inventory with a confidence score on every field. Then quote, book and distribute in your brand.

Explore DMC Genie Get quote
ops.yourbrand.com/inbox
GDS Genie ops desk: incoming emails classified, routed to an agent and drafted
inventory.yourbrand.com/contracts/review
DMC Genie contract review: extracted rate table with confidence scores next to the original page
Reissues and exchangesQueue automationPNR splits and mergesTicketing and refundsShared inbox triageDrafted repliesSLA trackingHotel and car bookingItinerary deliveryContract ingestionRate loadingMulti-option proposalsAutoQuoteAvailability and oversell controlCommission and override tracking

Same hours. Different day.

Forty PNRs on a schedule change, a mailbox nobody owns, a contract nobody has read yet. Put the platform under the same working day and here is what changes, hour by hour, on both kinds of desk.

A GDS desk, before and afterA DMC desk, before and after

One schedule change, queue to ticket.

The job that eats a Friday afternoon, forty times over. Six manual steps per PNR today. Three on GDS Genie, and only one of them is yours.

6 steps, every one of them manual · about 40 minutes per PNR

  1. 1Work the queue

    Open Sabre, read queue 50 and pull the affected PNR.

    ~6 min
  2. 2Re-price by hand

    Re-price the itinerary and work out the fare difference.

    ~8 min
  3. 3Check the fare rules

    Find the penalty, and whether a waiver applies.

    ~6 min
  4. 4Write to the client

    Draft the email, send it, wait, chase it.

    ~8 min
  5. 5Type the exchange

    Cryptic entries, reissue, new ticket number.

    ~6 min
  6. 6Update everything

    The file, the back office and the client record, by hand.

    ~5 min

Step timings are illustrative. What is not illustrative: the acknowledgement goes out within 60 seconds, and nothing is sent to a client without a person approving it.

TMCs · retail agencies · consolidators on Sabre, Amadeus or TravelportExplore GDS Genie

One contract, PDF to sent quote.

Everything between a supplier’s scanned PDF and a partner’s proposal. Six steps and a day of waiting today. Three on DMC Genie, and only one of them is yours.

6 steps, plus a day waiting on the supplier · about 2 hours of work

  1. 1Open the scanned contract

    A PDF beside a spreadsheet, and someone starts reading.

    ~3 min
  2. 2Retype the rates

    Season by season, room type by room type, by hand.

    ~45 min
  3. 3Chase the unclear rows

    Two smudged fields go back to the supplier, and wait.

    a day
  4. 4Circulate the sheet

    Emailed round the team; nobody is sure which version is live.

    ~20 min
  5. 5Price the request

    Read the partner’s email, work out the party, the ages, the occupancy.

    ~15 min
  6. 6Build and send the proposal

    In a document, by hand. Re-check availability when they answer.

    ~30 min

Step timings are illustrative. What is not illustrative: a confidence score on every field, pricing frozen at send, and a hard block on availability so nothing oversells.

DMCs · wholesalers · tour operators · safari and activity operatorsExplore DMC Genie

What the platform does at the desk.

Anyone can search. These are the parts that eat a Friday: the reissue queue, the shared inbox, the contract nobody has read yet, and the proposal that has to go out tonight.

01GDS Genie · Flights, hotels, cars

One booking: flight, hotel and car, with the post-booking steps built in.

Search with fare families, seat maps and full tax breakdown. Compare hotels side by side and filter by cancellation policy. Add a car with extras. Modify or cancel later from a side drawer, and the GDS updates instantly.

1 PACKAGE Itinerary PDF sent by email and WhatsApp in one click.
EK 001 · LHR–DXB · 12 DecFlex fare · 2 pax · seats 14A/14B · e-tickets issued
ticketed
Address Downtown · 4 nightsDeluxe · free cancellation until 05 Dec · breakfast
confirmed
Hertz · DXB · Group C · 4 daysChild seat added · driver details stored
confirmed
02GDS Genie · Re-issues & queues

A schedule change hits 40 PNRs.

Sabre queues are picked up and processed inside Genieverse. Each PNR is re-priced, fare difference and penalties worked out, and the exchange run without manual steps. Split a PNR when part of the party travels separately.

37 / 40 reissued from drafts. Every action in the per-PCC audit log.
XK7P2LLHR–DXB · 2 pax · 14 Nov · fare difference GBP 0.00
draft ready
Q9MZ4RLHR–DXB–BKK · 4 pax · 14 Nov
draft ready
PL8C2VLHR–DXB–MLE · 2 pax · split requested
needs a human
03GDS Genie · Ops Desk

Push the email in from Chrome. The desk does the rest.

Shared, branch and consultant mailboxes land in one deduplicated inbox. AI classifies each email as quote, reissue, schedule change or refund, routes it to the right agent, and drafts the reply. A ticket number and acknowledgement go out within 60 seconds.

≤ 60s Controlled reply-all blocks competitor domains before send.
Re: BA 106 schedule changeATS-202611-0142 · claimed by Priya M. · SLA 00:52
reissue · 0.94
Cancel booking 88213 — refund?ATS-202611-0139 · drafted reply attached
refund
Fwd: Cancel booking 88213merged into thread above
duplicate
04DMC Genie · Contract intelligence

Upload the contract. Review two rows. Sell it.

PDF, scanned PDF, Excel, CSV or Word, for hotels, transfers, safaris and activities. Rates by season, taxes, meal plans and policies come out structured with a confidence score on every field. Only low-score fields go to a human.

53 FIELDS Consistency checks passed · one click to bookable.
10 Jan–30 Apr · Premiermin stay 2n
INR 28,500 0.98
01 May–30 Sep · Premier—
INR 17,900 0.97
20 Dec–09 Jan · Premierdigit unclear on scan · original page shown alongside
INR 4?,200 0.58
05DMC Genie · AutoQuote

Free-text email in. Branded proposal out.

Inbound requests from trade partners are parsed into structured quotes. Each is scored for confidence and checked against your rules, then auto-quoted or escalated. Pricing is frozen at send, so the number they see is the number they pay.

VIEWED 3× Option A selected from the link · booking created · CRM logged.
Mehta family · Kerala · 9 nights2 adults, 2 children (6, 9) · Nov · party-aware pricing
auto-quoted
Option A · Backwaters & hillsfrozen at send · 14:22
INR 3,84,600
Option B · Coast forwardchild 6 complimentary
INR 3,41,200

One platform.

Both suites run on the same stack: your brand on every email and PDF, your roles and audit trail, your AI providers, your data.

Genie AI layerWhite-labelRoles and audit

One platform under both suites.

The parts IT will audit before anyone signs. Each links to the full detail on the platform page.

01 / GENIE AI

Multiple AI providers, automatic failover

Add and reorder providers; if one goes down the next takes over. Success rates, latency and token usage per provider. Model price management and complete token logs per workspace.

provider 10%
provider 20%
provider 3fallback
p95 latency 1.8s · 0 failed requests today
Genie AI layer →
02 / CHANNELS

WhatsApp, Telegram, email

WhatsApp Business, Telegram and email via SendGrid. Templates, delivery tracking, retries and failure handling.

Channels →
03 / SECURITY

Encrypted, role-based, audited

Encryption at rest and in transit. Configurable roles, two-factor authentication, SSO, and an audit trail with before and after on every change.

Security →
04 / WHITE-LABEL

Your brand on every touchpoint

Your logo, name and contact details on every email and PDF. Trade partners log in to a portal that carries your brand.

White-label →
05 / WEBHOOKS

Outbound webhooks on real events

Contract approved, booking confirmed, inventory synced: pushed to your other systems as they happen. Events, templates and triggers are managed from Settings, no code change needed.

Webhooks →
06 / GENIE APP

Mobile and web, included

Access to the Genie App on mobile and web is included in the platform fee for all modules.

Genie App →

Integration ready.

Bring the tools you already run and we wire them in. GDS, back office, CRM, supplier systems and tour operator platforms, scoped with you in a discovery session and built on the platform.

PipedriveTramada-class back officeSejour and Tour Plan
SabreAmadeusTravelportGmailChromeWhatsApp BusinessTelegramSendGridPipedriveTramada-class back officeSejourTour PlanSafari PortalBed banks

Your stack, discovered first.

The platform is the product. Connecting it to your CRM, back office and supplier systems is a service we scope with you, not a checkbox we tick. Every integration starts with a discovery session on your actual workflow, and is built, tested and deployed on the platform.

Book an integration discovery
CRMPipedrive: deals created, quote status synced, emails logged to the deal
discovery
Back office & financeTramada-class systems; finance dashboard scope confirmed after integration
discovery
Supplier systems & portalsSejour (UAE): contract data and stop-sales · Safari Portal: structured quote feed
discovery
Tour operator systemsTour Plan: contract and booking data between the two systems
discovery
Inventory sourcesLive Sabre hotel rates, bed-bank aggregators, compared side by side with your contracts
discovery
Genieverse platformoutbound webhooks · shared reference data

How an integration gets ready

Six steps, each with a named owner on both sides. Nothing is announced as available until it has passed step five on your data.

Step 1 · Week 1

Discover

A working session on your workflow: which system, which events, which fields, who touches them. We leave with a written scope, not a slide.

What comes out
01Event liste.g. quote sent, booking confirmed, contract approved
02Field mapyour CRM fields against platform reference data
03Named ownersone on your side, one on ours
Step 1 of 6

Priced like software. Deployed like a partner. 0% per booking.

one-time

Setup, once

Your brand, your channels and your configuration set up once. Then it's yours to run.

monthly

Monthly licence

By team size for GDS Genie, by contract volume for DMC Genie. Top-ups when you need more usage, itemized and visible.

never

No revenue share

No transaction fee, no per-booking tax. Rare in travel tech. We say it plainly.

Work out what it costs before you talk to anyone. Each suite has its own calculator: four short steps, an indicative number on screen, and a quote you can send to your ops head. No card, no account.

See pricing and build a quote
It genuinely feels like having a passive profit engine running in the background. Genie keeps finding better fares without anyone searching manually, real margin growth with zero extra effort.
Anshul Commercial Manager, Global Fares Network
This is the first platform that truly sits on top of the GDS and gives us full control without the cryptic complexity. The whole workflow becomes lighter, faster, and far more powerful from the moment you start using it.
Roger CEO, Lux Travel Group
The executive dashboard is on another level, far more advanced than anything we’ve ever used… The AI insights, the real-time currency conversion, the clarity… it feels genuinely futuristic. And despite the power, it’s incredibly intuitive.
Terry B Owner, Luxury Travel

A number today, or a walkthrough this week.

Get your quoteYour suite, your usage, four short steps. An indicative number on screen in two minutes, and a human within 24 hours.
See pricing and build a quote
Book a demo30 minutes on your workflows, with someone who has sat in an agency at 6pm on a Friday.
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